Bus Tickets from Ottawa to Western University

bus left early (was lots of traffic due to snow/weather conditions) and so I was stuck in traffic and missed the bus. wasn’t clear if bus would’ve been late or not.

Good except no wifi ,they didn't clean windows before trip,and no stops to stretch

The smell on the bus from Ottawa to Toronto was putrid and made me incredibly nauseous.

Bus broke down and they kicked everyone off at the wrong end off London. (WhiteOaks Mall instead of Western University). I had to pay for an Uber to get home so not only was I out more $$ but was later arriving home. MegaBus abandoned their customers so now we abandon them in every aspect of this review.

I loved almost everything about the service. Only issue was that the bus was really cold.

Ottawa bus station is dangerous as there is lining up to board and this creates a hasard

ca va c etait bien

They driver was late and there was no timely communication to that. The first bus was in good condition except that the plugs were not working and I couldn't charge my phone. The second bus we transfer to did not have plugs at all and it was smelling of urine.

Unprofessional company. Driver arrived 40 minutes late. Yelling at customers and constantly smoking cigarettes in their faces. I witnessed him yelling at multiple people through the day. Essentially anyone that would ask him a question he would yell back “I own this company”. Second bus was delayed an hour. A bus showed up that looked like it was just stolen and painted completely black with cheap spray paint. It was an experience that’s for sure. Definitely my last with that company.

It was an absolute nightmare. I arrived at the bus stop at the scheduled time and location but the bus never showed up. As an 18-year-old girl stranded in downtown Toronto on a dark, cold, and dangerous night, I felt helpless and scared. Despite my desperate attempts to contact the company for an explanation, there was no response from their chat support or any update on the bus status. The situation left me highly vulnerable and my parents, who were the only ones who could help, were three hours away. I had to find a safe place to stay, which cost me extra money and added to my already mounting stress. The lack of communication and disregard from the company is unacceptable. I urge them to take responsibility for their mistakes and ensure that this never happens to anyone else. The disrespect from the company is unacceptable.

The bus was an hour late and I was never notified, waiting outside in the cold... the driver decided to take a 15 mins mid-ride break regardless of us being late, which turned into a 34 mins break. I missed my connection in Toronto (they sent another one shortly after, which was nice, but I was still very late to my engagement). Oh and there was no WiFi or functional power outlets on both busses. I don't usually give bad reviews, but this was absolutely horrible and it was my first and last time riding with these folks. Sorry.